Translate product content with Multilingual and keep your own translations
Answer shoppers in their language using your public product catalogue
Show product source links so shoppers can check the details behind an answer
Offer a support case in chat and follow up from your site’s Support inbox
Help more shoppers understand your products and get useful answers in their own language. TradeGear brings product translation and an AI customer assistant together in your site dashboard.
Translate supported product content through the Multilingual app, preserve translations you have already written, and publish languages using your normal site workflow. Enable the storefront assistant to answer questions from your public catalogue, including product details, prices and availability, with links to the products used. Product changes are checked automatically to keep its knowledge current. If the assistant needs your team’s help, shoppers can open a support case from chat with their email. Follow up in your site’s Support inbox.
Start with 3,000 translated words, one target language and 20 completed assistant replies per website every 30 days. Track both allowances in the dashboard. Usage limits and visitor rate limits protect your allowance.
The Multilingual app is required for translation. The assistant uses public catalogue content; it cannot access private customer orders or change purchases. Review important wording before publishing.