20 dec. 2023
I recently engaged Mango Digital, a Wix partner, for assistance in building my website, but unfortunately, my experience was far from satisfactory. Initially, the project seemed promising with the owner, Thomas, personally scoping the project. However, it soon became apparent that he lacked the necessary experience, leading to a significant underestimation of the project's scope. This inexperience resulted in each of the four milestones being extended beyond the committed schedule. At every milestone, Thomas requested additional funds, stating that he had miscalculated the scope and could not adhere to the signed contract. This pattern persisted throughout the project, culminating in a 40% increase in budget and a 50% overrun in time. As a Wix partner, I expected Mango Digital to have a thorough understanding of the environment and to provide more accurate project estimations, especially after agreeing to a fixed-price contract. Unfortunately, this was not the case. Due to these reasons, including the lack of adherence to the agreed-upon terms and the significant budget and time overruns, I cannot recommend Mango Digital as a reliable partner for website development....
Specialistens svar
Thank you for taking the time to share your experience with Mango Digital. We sincerely apologize for the challenges faced while developing your website, and we appreciate your candid feedback.
We understand the frustration caused by the extended timelines and increased budget. The effort involved in completing the project exceeded initial expectations, so time and price were adjusted to reflect the work involved. We were also contracted for additional work, contributing to the price increase. As you know, the project comprised four milestones. For 1 of the 4, we requested additional payment.
Thomas, the owner, is genuinely committed to providing high-quality services, and it is disheartening to learn that we fell short of your expectations.
We take your concerns seriously and are conducting an internal review of the project to identify areas for improvement. We acknowledge the need for better communication and more accurate project estimations. Rest assured, we are taking corrective measures to address these issues and prevent similar situations in the future.
Our goal is to ensure the satisfaction of our clients, and we regret that we did not meet that standard in your case. If there are specific aspects of the project that you believe require further attention or resolution, please feel free to contact us directly. We are dedicated to making things right and appreciate the opportunity to learn from this experience.
The timeline and price may have fallen short of your desire. That said, the outcome of the website transformation was a great success. Thank you again for sharing your feedback, and we wish you success with your website and business. We are committed to continuous improvement; your input is invaluable in helping us achieve that....